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• Ron has been working for almost 3 years in the Transportation Campaign, Business Process Outsourcing handling healthcare and mortgage accounts where he handled and performed roles such as Medical Billing Specialist, Collection Representative, Sales Representative, Customer Service Representative and Account Receivable Specialist, He has an experience dealing with global clients.
• He was exposed to the following tasks:
  • Phone Support - Inbound and Outbound Calls
  • Customer Service 
  • Billing 
  • Process payments
  • Sales
  • Administrative tasks
• When he was working in the Healthcare  company he was tasked to do the following:
  • Assist patients, attorneys, and insurance companies regarding hospital bills
  • Answer clients’ billing questions
  • Researching and resolving account discrepancies
  • Verifying insurance coverage and eligibility for patients
  • Following up on claims
  • Maintain accurate and up-to-date records of all patient information, procedures, and payments
  • Managing insurance claims to ensure they are processed and paid in a timely manner
• He is proficient in using tools such as Avaya, CRMs, Avility, Provider Portal, Simply pay, Ringcentral, Google apps and MS Tools.
• He can start ASAP, amenable working any shifts and open to any full-time or part-time roles.

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.

Ronnel is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

• Eiza has been working for almost 12 years in the Business Process Outsourcing Industries handling accounts such as Telecommunications and Leasing Company performing roles such as Customer Service Representative and Appointment Setter. She then venture into the freelancing world and became a General Virtual Assistant. She holds a bachelor's degree in Information technology. She has catered to international clients.
• She was exposed to the following tasks such as:
  • Phone Support - Inbound and Outbound
  • Appointment Setter 
  • B2B and B2C Campaign
  • Lead Generation
  • Customer Service
  • Bookkeeping
  • Social Media Management
  • Conduct Research 
  • Administrative tasks
• She is proficient in using tools such as:
  • MS Tool
  • Avaya
  • Hubstaff
  • Zoom
  • Skype
  • Google Apps
• She can start ASAP, amenable to working any shifts and open to any part-time roles.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Eiza is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eiza, who takes responsibilities very seriously.

With experience and/or training, Eiza will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Eiza is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Aubrey finished a degree in Marketing Management. She has worked for almost two years in the BPO industry as a Cold Caller and as a Customer Service Representative/Sales Representative.
• She handled various accounts such as health insurance, car insurance, real estate, and telecommunications.
• She has provided customer service and technical support through inbound and outbound calling.
• Overall, she was exposed to the following tasks:
• telemarketing
• cold calling
• customer handling
• lead generation
• upselling
• data entry

• Karl finished a bachelor's degree in information technology. In his college days, he once experienced spending his short vacation to take on a part-time job while waiting for the second semester to commence. For three months, he has maximized his time to earn money while working as an Usher/Porter in a local retail company. It is where he started providing customer service.
• He is married with 2 kids.
• He formally started his career as a Technical Support Representative where he has provided customer support through inbound and outbound calling.
• He has catered to clients in the US and Canada.
• He was also exposed to sales in offering products to the customers.
• He was awarded as a top performer.
• He is proficient in the following tools:
  • CRM - Microsoft Dynamics CDAX
  • VoIP - Genesys Cloud
  • Remote Tool - Rescue+ App
  • Sales Tool - Global Newton
  • Microsoft Office (Excel / Word / PowerPoint / Outlook )
• He is available to start immediately and is amenable to work in any time zone for any full-time or part-time positions.
• Karl is one of our previous RemoteCon. 

• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
• Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
• Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.

Karl is independent and individualistic in thinking and behavior. He has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risks, he is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, Karl is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set, they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

• Anne acquired a degree in Information Technology and landed Sales Coordinator roles in local food equipment and chemical companies. She has 7 years of collective experience in performing the following:
  • Coordinating training and scheduling for up to 60 sales staff
  • Maintaining supplies of sales presentation materials
  • Preparing proposals, sales orders, and quotations
  • Monitoring sales and budget
  • Answering  queries via telephone, email, and messaging app
• She is a Civil Service Passer at the Professional level in the country.
• She is adept with SAP Business One, NetSuite, Microsoft Office Apps (Word, Excel, PowerPoint, Outlook, Teams), Google Suite (Document, Spreadsheets, Calendar, Drive) Adobe Photoshop, Zoom, and Skype.
• She can start immediately.
• She is amenable to working in any shift, preferably part-time. 

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.

Marry Anne is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Marry Anne will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Marry Anne is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Tracy has been working for 7 years. She is a Registered Nutritionist-Dietitian. She started her career in fast food as an Operations Manager and Corporate Dietitian in consulting services. In 2018, she realized her passion in Sales and marketing. She shifted to a shared services and landed roles such as Sales Operations Associate and Account Manager, CRM Operations Team Leader for a healthcare business through an outsourcing company, and presently, as a Virtual Assistant in an RPO. To further equip herself, she took up a Master in Business Administration - Strategic Marketing Management which she completed last 2022.
• Throughout the years, Tracy became proficient with the following:
  • Lead conversion and generation through FB, IG, and LinkedIn
  • Telemarketing
  • Account management
  • Sales retention
  • Client relations
  • Email marketing
  • CRM Marketing Funnel
  • SOP creation and improvement
  • Marketing strategy implementation
  • Sales generation
  • Cold Calling
  • Administrative tasks
• In a day she has target of 240 leads to contact and she was able to convert 30 percent to set an appendment and 10 percent business deals 
• One of her significant achievement was that she was able to secure a multiple long partnership with one of their big clients 
• She is also a Certified Agile Associate, Certified Automation Professional, and Certified Process Analyst by Lexis Nexis.
• She used a variety of applications and software like Salesforce, Asana, Trello, Amazon Connect, Later.com, Canva, Microsoft Office Apps, Google Suite, Sales Navigator, WordPress, MailChimp, SAP, Shopify, WorkCast, Reckon One, ZigPoll, Monday.com, and Social Media Platforms: YT, FB, IG, LinkedIn.
• She can start as soon as possible
• She is amenable to working the day shift, preferably for a full-time role.

• Maylee has been working for almost 7 years in the business process outsourcing industry handling telecommunications and travel accounts where she performed the following roles:
  • Senior Associate /Travel Expert
  • Travel Consultant
  • Subject Matter Expert
  • Quality Analyst
  • Customer Service Representative
  • Sales Representative
  • Billing Representative
• She handled travel accounts for almost 6 years where she handled the following tasks:
  • Ticketing and reservations
  • Booking
  • Handle corporate travels
  • Process re-accomodation, schedule changes, cancellations and refunds
  • General customer service
• She consider herself as an expert using Sabre native and Red, Amadeus and farelogix.
• She can is currently rendering, can start by May 30 onwards, amendable working any shifts and open to any full-time or part-time role.

• Places high value on “the book,” and/or professional background, which will be followed exactly to protect the company against risk.
• Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
• Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.

Maylee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Maylee, who takes responsibilities very seriously.

With experience and/or training, Maylee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Maylee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Geric has 8 years of comprehensive experience in customer service and sales within industries such as real estate, telecommunications, finance, e-commerce, and technology.
• His recent roles include Inside Sales Agent for a real estate services company, where he successfully generated leads, maintained client databases, and invited prospects to events.
• Additionally, he worked as a Sales Development Representative in the skincare industry, handling both inbound and outbound calls while nurturing client relationships and updating CRM systems.
• Career Highlights
• Awarded "Top Agent" globally at a telecommunications company within his first year, demonstrating exceptional performance in a competitive environment.
• Promoted to Subject Matter Expert at a business process outsourcing firm, reflecting his leadership skills and in-depth product knowledge.
• Received a site-wide Top Performer award at a financial institution, highlighting his ability to consistently exceed sales and customer satisfaction targets.

• Raymon has been working for 8 years now. He has gained confidence in supporting the following:
  • email marketing
  • outbound calling 
  • appointment setting
  • sales development
  • lead generation
  • team management
  • customer support
• Presently, he is doing a B2B campaign where he directly reaches out to CEO or decision-makers in various companies in the US such as in the IT and real estate industries.
• In doing lead generation, he has been keen with all the information uploaded in the CRM. He ensures that details in the database are accurate and updated.
• He is able to generate 100 leads per day.
• He is proficient in using Hubspot, LinkedIn Sales Navigator, Salesforce, Apollo.io, Zoominfo, Microsoft Office and Google Workspace.
• He can start immediately.

• Connecting very quickly to others, strongly motivated to build and leverage relationships to get work done. Openly and easily shares information.
• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish

Behavioral Summary

Raymon is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Angel has a 5 years professional work experience in the BPO industry handling Insurance, Healthcare, Financial, Sales and Leasing account where she supported the following roles:
  • Telemarketing
  • Lead Generation
  • Appointment Setting
  • Inbound and Outbound phone support
  • Sales and Retention
  • Warm and Cold calling
  • B2B  and B2C Campaign
  • Customer handling
• She have an experience handling clients from Australia, UK, US, New Zealand and South Africa.
• Excellent comms skills.
• She's passionate in sales, was recognized as the top performer of the year and was promoted to a Team leader position.
• She is available to start immediately. Also, open for full-time.

• Strongly venturesome in taking risks and focusing on the future; almost exclusively concerned with where they’re going rather than either how they’ll get there, or where they’ve been. Very adaptable; solves problems as they occur rather than through advance planning.
• Makes decisions and takes action, even when there’s an absence of proof confirming their decision. Comfortable operating outside of traditions, Angel Rose pursues strongly innovative ideas, even in the face of failures or popular opposition.
• Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.

Angel Rose is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

• Paul has 20 years of collective experience in customer service and sales and marketing. While waiting for his degree in AB English, he applied to and got hired by a BPO where he started as an agent. Eventually, he got promoted to Supervisor. He progressed and became a Manager in the other companies he's been with. Fast forward to 2017, he was introduced to freelancing and was hired in businesses based in the US and UK. In his employment, he was able to provide his expertise to employers and clients within the financial, IT, and insurance industries where he performed the following:
  • Inbound and outbound sales
  • Content marketing
  • Social media management
  • Lead generation
  • Email marketing
  • Call center management
  • Business development
  • Appointment setting
  • Customer service
  • Telemarketing
• For lead generation, he utilized LinkedIn Sales Navigator along with other social media platforms such as Facebook and Instagram. 
• As a leader, he used to manage 10+ team supervisors and more than 150 agents.
• Paul is proficient with Slack, Zendesk, Zoho, HubSpot, Salesforce, Mailchimp, Mailshake, Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, Teams, Trello), Monday.com, Jira, Apollo.io, and LinkedIn Sales Navigator.
• He can start immediately and prefers full-time, morning, or mid-shift roles.

• May has been working as a Customer Service Representative at a Business Process Outsourcing Company for about 5 years. Her accounts include telecoms, home security, retail, cable, and phone services. She gained experience working with clients from Australia, the United States, Germany, and Canada.
• She was exposed to the following tasks:
  • Technical Support 
  • Phone Support - Inbound and Outbound calls 
  • Customer Service
  • Outbound Sales
  • Chat and Email Support
• She is proficient in using tools such as MS Excel and CSS ~ CRM, Citrix and Zendesk. 
• She can start ASAP, amenable to work any shifts and open to full-time or part-time roles.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, May ann is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. May ann gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.