Hire World-Class, High Performing, Vetted Outbound Sales Specialists.
Cut Labor Costs by 70%

• Maintains database by entering new and updated customer and account information.
• Prepares source data for computer entry by compiling and sorting information.
• Establishes entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies.
• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data.
• Combines data from both systems when account information is incomplete. Purges files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data.
• Secures information by completing data base backups.
• Maintains operations by following policies and procedures and reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Facilitate and maintain relationships between my organization and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors.

• Responsible for providing technical assistance and support related to computer systems, or software.
• Response to queries isolates the problem and determines and implements a solution.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•  Respond to queries either in person or over the phone.
• Write training manuals.
•  Respond to email messages for customers seeking help.
• Ask questions to determine the nature of the problem.
• Walk customers through the problem-solving process.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure the issue has been resolved.
• Gain feedback from customers about computer usage.
•  Run reports to determine malfunctions that continue to occur.

• To provide outstanding customer service including information on agency product and travel destinations.
• Promote the agency brand and generate sales.
• Include ensuring all calls are promptly and efficiently handled and achieving all personal targets and objectives through maximising all sales opportunities.
•  Working in a changing inbound and outbound sales environment offering existing members various holiday products, with a strong focus on switch selling.
• To be able to work in an exciting target-driven sales environment as a part of a supportive and dynamic team.
• Deliver a high level of service to the expanding member base through regular contact to create the ideal holidays.

• Responsible for local brand development and selling to companies who can then distribute to their customers.
• The position includes developing and implementing well thought out marketing strategies, like product launches and loyalty programs, that increase success rate and brand perception.
• Develop marketing strategies aligned with the brand strategy.
• Act as the key liaison between product development and buyers.
• Maintain customer relationships for future purchases and cultivate programs that ensureproducts sell in-store.

• Accomplishes marketing and sales objectives by planning, developing,  implementing,  and evaluating advertising, merchandising, and trade promotion programs, developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Sustains rapport with key accounts by making periodic visits, exploring specific needs anticipating new opportunities.
• Accomplishes marketing and organization mission by completing related results as needed.
• Creating a plans & program for upcoming year and Strategic plan.
• Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits.
• Plan, organize, and execute marketing and sales programs.
• Act as the point persons for outside, inside and partner sales teams.
• Track market and company sales performance.
• Work closely with marketing teams to create programs.
• Generate leads and drive sales. Gather and report customer intelligence to sales teams.
• Develop marketing plans. Manage vendor contracts.
• Support all company initiatives, give actionable feedback, share best practices, and serve as an advocate and information source for the company.
• Manage marketing budgets.
• Attend trade shows and events to market products.
• Develop effective account conversion strategies to accelerate adoption.
• Determine product/service value delivered throughout customer operations and effectively communicate value to customers to promote new applications and sales.
• Improve forecast performance of business through thorough understanding of underlying demand assumptions.
• Keep abreast of industry trends, competition, and new opportunities.
• Develop and understanding of product line and value chain.

• At the peak of operations, the store employed two additional staff members.
• To promote sales, I developed a successful loyalty program wherein customer is earned free fries and drinks with every sixth order. This program produced an immediate 15% increase in sales. Approximately 25% of customers participated in the program.

• Responsible for all front-line house duties associated with ensuring a superb customer service experience, including meeting, greeting, and attending to the needs of guests.
• Recognized for my excellent rapport with all guests and for dealing with customer complaints in an effective and courteous manner.
•  Worked with maintenance and other staff to resolve complaints and issues quickly.
• Responsible for maintaining accurate accounts
• and efficient guest billing processes.
• Maintained the cleanliness  and  orderliness  of the hotel reception area.
• Undertook general office duties including
• writing correspondence and emails, filing documents, manning the switchboard, accurately recording room bookings and reservations.
• Administered the general petty cash system and floated in an accurate manner.

• Owned the online business
• I started this business while still in college. Promoted the business viasocial media marketing, networking, and word-of- mouth.

• Pioneered revolutionary redesign of store interiors to showcase products and to encourage a higher volume of foot traffic.
• Planned and directed several successful marketing campaigns, including experimental programs to enhance and grow the company's brand.
• Negotiated contracts for advertising and collateral development, determined pricing strategies for products and services, and advised client firms regarding their local sales efforts.
• Responsible for measuring, monitoring, and improving active campaigns.
• Used Photoshop to prepare mailers, brochures, and e-marketing, formatting content and graphics.
• Undertake marketing projects for the benefit of our company.
• You will organize creative campaigns and promotional events that can make a difference for our company's success according to trends and customer requirements.
• Conceiving and developing efficient and intuitive marketing strategies.
• Organizing and oversee advertising/communication campaigns (social media, TV, Radio, Print Billboard, Newspapers Ads, Magazine Ads etc.)
• Conducting market research and analysis to evaluate trends, brand awareness and competition ventures. Initiate and control surveys to assess customer requirements and dedication.
• Write copy for diverse marketing distributions (brochures, press releases, website material etc.)
• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities.
• Monitor progress of campaigns using various metrics and submit reports of performance.
• Collaborate with managers in preparing budgets and monitoring expenses

• Improved event planning: 30% faster, 25% higher attendance.
• Boosted leads 20% and conversions 15% via marketing campaigns..
• Coordinated and executed events, trade shows, and product launches, increasing brand visibility and awareness among target audiences, and resulting in a 40% increase in social media engagement.

• Ensured 100% accuracy and organization of legal records, documents, and files, facilitating efficient retrieval and review of critical information.
• Developed and implemented an improved records management process, resulting in a 25% reduction in time spent searching for documents and a 15% increase in productivity.
• Demonstrated expertise in maintaining confidentiality and adhering to regulatory requirements, ensuring compliance with laws and regulations governing legal records and documents.

• I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts.
• Additionally, I can recommend phone accessories and devices based on customer needs.

• In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.

• Teaching basic English Subject for primary kids 
• Assist the kids for learning curve and go through with their modules 

• My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK.
• I also manage invoicing, billing, project management, and post-production tasks.
• Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.

• I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA.
• My role includes handling inbound calls and making outbound calls for payments and collections.

• My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator.
• I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures.
• Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.

• I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks.
• My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce.
• Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.

• The role involves making outbound calls to businesses using a large lead database.
• The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments.
• Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.

• I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts.
• Additionally, I can recommend phone accessories and devices based on customer needs.

• In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.

• Teaching basic English Subject for primary kids 
• Assist the kids for learning curve and go through with their modules 

• My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK.
• I also manage invoicing, billing, project management, and post-production tasks.
• Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.

• I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA.
• My role includes handling inbound calls and making outbound calls for payments and collections.

• My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator.
• I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures.
• Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.

• I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks.
• My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce.
• Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.

• The role involves making outbound calls to businesses using a large lead database.
• The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments.
• Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.

• We focuses on securing sales by reaching out to clients through calls, correspondence.
• They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the customers.

• We manages an author’s project through the entire writing, production, and publishing process.
• We inform, advises, and educates the author every step of the way through their book publishing project so they have a seamless, nodrama experience.
• We set expectations all through the project, so the author has no surprises.
• We assure all details are covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the author.

• We specializes in offering administrative services to clients from a remote location, usually a home office.
• Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

• We prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal.
• We keep track of student progress and customize individualized plans for students with special requirements.

• I am responsible of Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages,
• Administering health and life insurance programs, implementing training and development plans,
• Updating employee records with new hire information and/or changes in employment status.

• We are responsible for selling a company's products by identifying leads, educating prospects on products through calls, training, and presentations, and aiding about their loans.

• We call potential customers, without any prior solicitation.
• We sell prescriptions for male enhancement.

• We manage, maintain, and repair IT systems.
• Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software, following up with clients to ensure the problem is resolved.

• Making outbound calls and answering inbound calls from potential and existing clients, scheduling appointments with clients, cold calling prospects, determining customer interests, emailing customers, keeping accurate records, scheduling consultations between sales staff and prospective clients, and ensuring that important meetings are scheduled for the sales team.

• We focuses on securing sales by reaching out to clients through calls, correspondence.
• They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the customers.

• We manages an author’s project through the entire writing, production, and publishing process.
• We inform, advises, and educates the author every step of the way through their book publishing project so they have a seamless, nodrama experience.
• We set expectations all through the project, so the author has no surprises.
• We assure all details are covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the author.

• We specializes in offering administrative services to clients from a remote location, usually a home office.
• Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

• We prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal.
• We keep track of student progress and customize individualized plans for students with special requirements.

• I am responsible of Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages,
• Administering health and life insurance programs, implementing training and development plans,
• Updating employee records with new hire information and/or changes in employment status.

• We are responsible for selling a company's products by identifying leads, educating prospects on products through calls, training, and presentations, and aiding about their loans.

• We call potential customers, without any prior solicitation.
• We sell prescriptions for male enhancement.

• We manage, maintain, and repair IT systems.
• Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software, following up with clients to ensure the problem is resolved.

• Making outbound calls and answering inbound calls from potential and existing clients, scheduling appointments with clients, cold calling prospects, determining customer interests, emailing customers, keeping accurate records, scheduling consultations between sales staff and prospective clients, and ensuring that important meetings are scheduled for the sales team.

• Task to do outbound calls and inbound calls to sell sim and mobile plans in UK account by providing better options with them and selling the benefit of the products.
• Take order over the phone and provide excellent customer service if they have complaints in regards with the product.
• One of the support during peak with all their queries to deliver a professional and best customer service in a timely manner.
• Task to provide overview of the current product and offer to know the opportunities that it has for better competition in the market.

• Task to do outbound calls and inbound calls to sell sim and mobile plans in UK account by providing better options with them and selling the benefit of the products.
• Take order over the phone and provide excellent customer service if they have complaints in regards with the product.
• One of the support during peak with all their queries to deliver a professional and best customer service in a timely manner.
• Task to provide overview of the current product and offer to know the opportunities that it has for better competition in the market.

• Provided expert troubleshooting assistance to customers experiencing issues with cable, internet, and landline services, ensuring prompt resolution and high customer satisfaction.
• Diagnosed technical problems remotely and determined the appropriate solutions, including guiding customers through self-service steps or scheduling technician dispatch for on-site repairs.
• Coordinated with field technicians to ensure timely service appointments, accurately documenting service issues and repair needs to minimize downtime.
• Delivered personalized sales consultations by assessing customer needs and recommending the most suitable packages and promotions, contributing to increased revenue and customer retention.
• Maintained comprehensive knowledge of company products, services, and troubleshooting protocols to provide accurate and efficient support.
• Assisted customers with account management, billing inquiries, and service upgrades, ensuring a seamless and positive customer experience.

• Guide customers on how to navigate new mobile phones, ensuring they understand key features, settings, and functionalities.
• Diagnose and resolve service-related issues, including difficulties with making calls, sending texts, and accessing mobile data.
• Assess customer needs and recommend appropriate plan upgrades, additional features, or value-added services to enhance their experience.
• Assist with account inquiries, billing concerns, and service modifications while maintaining accuracy and adherence to company policies.

• Assisting customers with billing inquiries, charge disputes, and account updates with accuracy and professionalism.
• Educating customers on their account options and ensuring transparency in charges and payments.
• Facilitating the setup of interest-free payment plans for eligible devices, ensuring compliance with company policies.
• Providing tailored solutions for customers traveling internationally by offering the most suitable plans and features.
• Troubleshooting technical and service-related issues to ensure seamless customer experiences.
• Proactively identifying customer needs and offering value-added services to enhance their overall satisfaction.
• Maintaining detailed and accurate records of customer interactions, transactions, and resolutions.

• Conduct outbound calls to potential clients to introduce the company, its services, and value propositions.
• Engage prospects in meaningful conversations to understand their needs, challenges, and business goals.
• Qualify leads by asking targeted questions to assess their suitability for the company's services.
• Schedule appointments with senior specialists for qualified prospects, ensuring a seamless transition.
• Maintain and update the customer relationship management (CRM) system with accurate and relevant client information.
• Conduct market research to identify new business opportunities and expand the contact database.
• Proactively follow up with leads to nurture relationships and increase conversion rates.

• Conducts discovery calls to qualify prospects
• Calling, emailing and connecting potential client to introduce the company update CRM, schedule appointments, leads nurturing
• CRM & tools used : Hubspot, Go High Level , Zoominfo , Google Meet , Slack
• Assist clients with issues they are having with the software through email or chat CRM used: Freshdesk Marketing Associate Assist team in creating social media ds such as FB, Youtube, IG and more. Also creates newsletter for any update and fixes.
• CRM & tools used : Canva, Capcut , Youtube, GHL, Loomvideo

• Conduct in-depth lead research to identify and compile targeted prospect lists.
• Utilize multiple lead sourcing tools, including GoHighLevel (GHL), Apollo, SendPotion, Instantly, and others to enhance outreach efforts.
• Perform outbound prospecting through email, social media (Facebook, LinkedIn), and cold calling to generate new business opportunities.
• Craft personalized and engaging outreach messages to increase response rates and conversion.
• Manage and optimize automated outreach sequences while ensuring compliance with best practices.
• Schedule and coordinate discovery calls between potential clients and sales representatives.
• Maintain an organized CRM system by accurately logging interactions and tracking lead status.
• Monitor and analyze campaign performance, adjusting strategies for continuous improvement.
• Collaborate with the sales and marketing teams to refine outreach approaches and enhance lead quality.
• Stay updated on industry trends, competitor strategies, and emerging outreach tools to improve efficiency.

• Proactively reach out to potential clients via phone calls to introduce the company’s financial products and assess their interest in loan services.
• Conduct thorough research to update and maintain accurate customer details, ensuring our database reflects the most up-to-date information.
• Utilize and manage HubSpot CRM to log interactions, track leads, and update client records efficiently.
• Identify client needs and provide initial information about loan products, guiding them through the application process as necessary.

• Provided expert troubleshooting assistance to customers experiencing issues with cable, internet, and landline services, ensuring prompt resolution and high customer satisfaction.
• Diagnosed technical problems remotely and determined the appropriate solutions, including guiding customers through self-service steps or scheduling technician dispatch for on-site repairs.
• Coordinated with field technicians to ensure timely service appointments, accurately documenting service issues and repair needs to minimize downtime.
• Delivered personalized sales consultations by assessing customer needs and recommending the most suitable packages and promotions, contributing to increased revenue and customer retention.
• Maintained comprehensive knowledge of company products, services, and troubleshooting protocols to provide accurate and efficient support.
• Assisted customers with account management, billing inquiries, and service upgrades, ensuring a seamless and positive customer experience.

• Guide customers on how to navigate new mobile phones, ensuring they understand key features, settings, and functionalities.
• Diagnose and resolve service-related issues, including difficulties with making calls, sending texts, and accessing mobile data.
• Assess customer needs and recommend appropriate plan upgrades, additional features, or value-added services to enhance their experience.
• Assist with account inquiries, billing concerns, and service modifications while maintaining accuracy and adherence to company policies.

• Assisting customers with billing inquiries, charge disputes, and account updates with accuracy and professionalism.
• Educating customers on their account options and ensuring transparency in charges and payments.
• Facilitating the setup of interest-free payment plans for eligible devices, ensuring compliance with company policies.
• Providing tailored solutions for customers traveling internationally by offering the most suitable plans and features.
• Troubleshooting technical and service-related issues to ensure seamless customer experiences.
• Proactively identifying customer needs and offering value-added services to enhance their overall satisfaction.
• Maintaining detailed and accurate records of customer interactions, transactions, and resolutions.

• Conduct outbound calls to potential clients to introduce the company, its services, and value propositions.
• Engage prospects in meaningful conversations to understand their needs, challenges, and business goals.
• Qualify leads by asking targeted questions to assess their suitability for the company's services.
• Schedule appointments with senior specialists for qualified prospects, ensuring a seamless transition.
• Maintain and update the customer relationship management (CRM) system with accurate and relevant client information.
• Conduct market research to identify new business opportunities and expand the contact database.
• Proactively follow up with leads to nurture relationships and increase conversion rates.

• Conducts discovery calls to qualify prospects
• Calling, emailing and connecting potential client to introduce the company update CRM, schedule appointments, leads nurturing
• CRM & tools used : Hubspot, Go High Level , Zoominfo , Google Meet , Slack
• Assist clients with issues they are having with the software through email or chat CRM used: Freshdesk Marketing Associate Assist team in creating social media ds such as FB, Youtube, IG and more. Also creates newsletter for any update and fixes.
• CRM & tools used : Canva, Capcut , Youtube, GHL, Loomvideo

• Conduct in-depth lead research to identify and compile targeted prospect lists.
• Utilize multiple lead sourcing tools, including GoHighLevel (GHL), Apollo, SendPotion, Instantly, and others to enhance outreach efforts.
• Perform outbound prospecting through email, social media (Facebook, LinkedIn), and cold calling to generate new business opportunities.
• Craft personalized and engaging outreach messages to increase response rates and conversion.
• Manage and optimize automated outreach sequences while ensuring compliance with best practices.
• Schedule and coordinate discovery calls between potential clients and sales representatives.
• Maintain an organized CRM system by accurately logging interactions and tracking lead status.
• Monitor and analyze campaign performance, adjusting strategies for continuous improvement.
• Collaborate with the sales and marketing teams to refine outreach approaches and enhance lead quality.
• Stay updated on industry trends, competitor strategies, and emerging outreach tools to improve efficiency.

• Proactively reach out to potential clients via phone calls to introduce the company’s financial products and assess their interest in loan services.
• Conduct thorough research to update and maintain accurate customer details, ensuring our database reflects the most up-to-date information.
• Utilize and manage HubSpot CRM to log interactions, track leads, and update client records efficiently.
• Identify client needs and provide initial information about loan products, guiding them through the application process as necessary.

• I worked as an outbound Sales agent for both non voice and Voice account.

• I started as an agent for 2 yrs.
• Subject Matter Expert for 3 yrs
• Promoted for an Associate trainer position for 1 year before I resigned.

• I was one of the pioneers of the company and I was part of the support team (supervisor).

• I worked as an outbound Sales agent for both non voice and Voice account.

• I started as an agent for 2 yrs.
• Subject Matter Expert for 3 yrs
• Promoted for an Associate trainer position for 1 year before I resigned.

• I was one of the pioneers of the company and I was part of the support team (supervisor).

• Verify customers daily bank transactions.
• Provided assistance in filing fraud claims on their account.
• Handled 50-60 calls a day gave customer excellent resolution
• A constant top 10 CSAT achiever

• Managed emails in a timely manner
• Processed orders accurately and skyrocketed their sales
• Outbound calls to dormant clients to do business with the company again

• Teaching Japanese students the English language

• Process rental collections on the property
• Doing outbound calls to tenants for rental payment updates
• Process lease renewals and expiration
• Making calls and set up accounts for the rental properties with the utility companies
• Process work orders for unit repairs
• Answer phone calls for all other concerns

• Provides excellent Administrative Assistant / Loans Processing Assistant/ Escrow Assistant, ensure validity of borrower's information.
• Process verification of employment
• Request evidence of insurance and updating of master insurance
• Doing outbound calls to borrower's company for validation of information
• Requesting verification of account through borrower's bank • filing of documents and sending it for verification
• Doing outbound calls for follow up with the documents
• Merging of documents into 1 file
• Request titles, payoffs, and escrow conditions

• Call out leads from CRM
• Set appointment for Real Estate Agents
• Answer emails and text messages inquiry and concerns

• Worked as an Admin Assistant for a brokerage company
• Interacts with social media platform like Facebook and Instagram, answering comments and messages
• Create email templates for emails and text messages for agents
• Creates promotional emails
• Creates designs for agents celebrations like birthdays, anniversaries and home anniversaries using basic Canva
• Onboarding new agents
• Data encoding
• Call out leads and agents for appointments and seminars
• Receiving phone calls
• Record agents data and sales

• Worked as an Admin Assistant / Sales for a Credit repair company
• Incharge of social media functions like posting promotional campaigns and inteactions
• Create promotional emails and text messages to clients and leads
• Data encoding
• Answer phone calls
• Interview applicants for office position
• Answer phone queries about due dates/ services status and updates

• Process insurance application for nursing facility patients to cover their stay in the facility.

• Verify customers daily bank transactions.
• Provided assistance in filing fraud claims on their account.
• Handled 50-60 calls a day gave customer excellent resolution
• A constant top 10 CSAT achiever

• Managed emails in a timely manner
• Processed orders accurately and skyrocketed their sales
• Outbound calls to dormant clients to do business with the company again

• Teaching Japanese students the English language

• Process rental collections on the property
• Doing outbound calls to tenants for rental payment updates
• Process lease renewals and expiration
• Making calls and set up accounts for the rental properties with the utility companies
• Process work orders for unit repairs
• Answer phone calls for all other concerns

• Provides excellent Administrative Assistant / Loans Processing Assistant/ Escrow Assistant, ensure validity of borrower's information.
• Process verification of employment
• Request evidence of insurance and updating of master insurance
• Doing outbound calls to borrower's company for validation of information
• Requesting verification of account through borrower's bank • filing of documents and sending it for verification
• Doing outbound calls for follow up with the documents
• Merging of documents into 1 file
• Request titles, payoffs, and escrow conditions

• Call out leads from CRM
• Set appointment for Real Estate Agents
• Answer emails and text messages inquiry and concerns

• Worked as an Admin Assistant for a brokerage company
• Interacts with social media platform like Facebook and Instagram, answering comments and messages
• Create email templates for emails and text messages for agents
• Creates promotional emails
• Creates designs for agents celebrations like birthdays, anniversaries and home anniversaries using basic Canva
• Onboarding new agents
• Data encoding
• Call out leads and agents for appointments and seminars
• Receiving phone calls
• Record agents data and sales

• Worked as an Admin Assistant / Sales for a Credit repair company
• Incharge of social media functions like posting promotional campaigns and inteactions
• Create promotional emails and text messages to clients and leads
• Data encoding
• Answer phone calls
• Interview applicants for office position
• Answer phone queries about due dates/ services status and updates

• Process insurance application for nursing facility patients to cover their stay in the facility.

• Ensure each prospective client and potential customer has a positive experience with our company
• Take the initiative to learn about the company and grow within the role
• Prioritize which appointments take priority over others to maximize revenue
• Field incoming phone calls and convert 50% or more to appointments
• Develop and distribute reports of each day’s appointments
• Use Microsoft Office suite to manage various aspects of the job
• Demonstrate a pleasant disposition with each prospect
• Properly explain the products and services to prospective customers when making appointments
• Complete required call sheets at the end of each day

• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

• Ensure each prospective client and potential customer has a positive experience with our company
• Take the initiative to learn about the company and grow within the role
• Prioritize which appointments take priority over others to maximize revenue
• Field incoming phone calls and convert 50% or more to appointments
• Develop and distribute reports of each day’s appointments
• Use Microsoft Office suite to manage various aspects of the job
• Demonstrate a pleasant disposition with each prospect
• Properly explain the products and services to prospective customers when making appointments
• Complete required call sheets at the end of each day

• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Take the extra mile to engage customers

• Answer calls and respond to emails
• Handle customer inquiries both over the phone and by email
• Research required information using available resources
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports

• Insurance
  • I sell Home & Contents, Car and Travel Insurance
• Mobile and Broadband
  • I sell Mobile and Home Internet Plans
• Power & Gas
  • I sell Electricity and Gas
• All Campaigns are Outbound Australian accounts

• Call customer to convert into sales

• Call customer to win them back

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Take the extra mile to engage customers

• Answer calls and respond to emails
• Handle customer inquiries both over the phone and by email
• Research required information using available resources
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports

• Insurance
  • I sell Home & Contents, Car and Travel Insurance
• Mobile and Broadband
  • I sell Mobile and Home Internet Plans
• Power & Gas
  • I sell Electricity and Gas
• All Campaigns are Outbound Australian accounts

• Call customer to convert into sales

• Call customer to win them back

• Developed sales strategies to attract potential buyers and generate new leads
• Initiated contact with potential customers through cold calling and responding to inquiries from advertisements
• Established and nurtured relationships with customers to understand their needs and qualify their interests
• Presented product information tailored to customer needs
• Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings

• Responded to tenant inquiries, questions, and concerns via phone, email, or chat
• Handled maintenance requests and coordinated repairs with contractors
• Created property listings for online platforms and real estate websites
• Managed social media accounts and posted property listings
• Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication

• Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently
• Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation
• Identified customers' changing needs to improve customer experience and provided creative solutions or products

• Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products
• Conducted market analysis and comparisons to highlight the advantages of our products over competitors
• Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction
• Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems

• Assisted customers with troubleshooting and installation of equipment
• Maintained records of customer interactions
• Collaborated with others to improve company system requirements

• Developed sales strategies to attract potential buyers and generate new leads
• Initiated contact with potential customers through cold calling and responding to inquiries from advertisements
• Established and nurtured relationships with customers to understand their needs and qualify their interests
• Presented product information tailored to customer needs
• Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings

• Responded to tenant inquiries, questions, and concerns via phone, email, or chat
• Handled maintenance requests and coordinated repairs with contractors
• Created property listings for online platforms and real estate websites
• Managed social media accounts and posted property listings
• Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication

• Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently
• Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation
• Identified customers' changing needs to improve customer experience and provided creative solutions or products

• Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products
• Conducted market analysis and comparisons to highlight the advantages of our products over competitors
• Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction
• Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems

• Assisted customers with troubleshooting and installation of equipment
• Maintained records of customer interactions
• Collaborated with others to improve company system requirements

• Provides customer service in a timely manner via several means which include email, telephone and live chat.
• Acts as a liaison between customers and management in order to enhance the overall customer experience. experience. Analyzes complaints from customers and provides adequate resolutions.
• Tracks proposed resolutions and follows up with customers in a timely fashion.
• Prepares documents and reports for future reference.
• Trains peers in good customer service.
• Develops and maintains vast knowledge of the products and services being offered.
• Conduct surveys regarding products, services and customer service experiences.
• Communicates customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.

• Check in guest
• Confirmation of airline Ticket
• Answering guest inquiries
• Doing reports in the midnight shifts 

• Assist passengers to their seats
• Help them to put their luggage at the overhead bins.
• Serve them food during the flight       

• Check in and check out the guest
• Cashiering (Changing foreign exchange)
• Confirmation of airline ticket
• Answering guest inquiries
• Doing reports in the midnight shifts       

• Purchasing of food and non food products
• Supervises the deliveries and inventory
• Promotion of food products like mozzarella, unsalted butter, olive oil etc.and Non-food products like dish washing liquid, liquid hand soap,trash bags etc.to penetrate target segments
• Servicing customer requirements
• Sourcing of new suppliers, negotiate partnership set-up including trade discounts  and credit terms

• Answers inbound and outbound calls
• Handle financial account   

• Sell condominium, townhouse and other real estate properties
• Assist with loans and leasing
• Helping clients to sell their properties
• Property furnishing
• Property interior design

• Initiate prospecting clients in the United States
• Making appointments agents/broker
• Making reports
• Doing Live Transfers clients to agent/broker
• Doing role plays everyday
• Follow up calls clients and agents/brokers

• Calling clients and making appointments for the Sales Representative in Australia   
• Follow up calls for the clients to make appointments
• Attending sales meeting every week in Australia using zoom video communications
• Sending emails to the clients confirming their appointment with us and replying if they have inquiries/clarifications with the appointments or products 
• Making reports

• Cold calling
• Using Mojo dialer and putting appointments in CRM Podio

AVIAN AUSTRALIA (3D Laser Scanning, Surveying & Reality Capture Solutions for AEC Sector) 

Appointment Setter (Online/ Homebased) 

• Outbound sales and calls to both new and existing clients 

• Calling Architects, Engineers and Construction Industry 

PROPERTY VALUE SOLUTIONS (U.S.A REAL ESTATE INVESTOR) 

Acquisition Manager (Online/ Homebased) 

• Calling Property Owners to give a Cash Offer  

• Sending purchase agreement to the property owners to sign it 

• Running comps and getting ARV 

REMEDI HOME SOLUTIONS (U.S.A REAL ESTATE INVESTOR) 

Cold Caller / Appointment Setter (Online/ Homebased) 

• Calling Property Owners to see if they are interested to sell their property with a Cash Offer  

• Provides customer service in a timely manner via several means which include email, telephone and live chat.
• Acts as a liaison between customers and management in order to enhance the overall customer experience. experience. Analyzes complaints from customers and provides adequate resolutions.
• Tracks proposed resolutions and follows up with customers in a timely fashion.
• Prepares documents and reports for future reference.
• Trains peers in good customer service.
• Develops and maintains vast knowledge of the products and services being offered.
• Conduct surveys regarding products, services and customer service experiences.
• Communicates customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.

• Check in guest
• Confirmation of airline Ticket
• Answering guest inquiries
• Doing reports in the midnight shifts 

• Assist passengers to their seats
• Help them to put their luggage at the overhead bins.
• Serve them food during the flight       

• Check in and check out the guest
• Cashiering (Changing foreign exchange)
• Confirmation of airline ticket
• Answering guest inquiries
• Doing reports in the midnight shifts       

• Purchasing of food and non food products
• Supervises the deliveries and inventory
• Promotion of food products like mozzarella, unsalted butter, olive oil etc.and Non-food products like dish washing liquid, liquid hand soap,trash bags etc.to penetrate target segments
• Servicing customer requirements
• Sourcing of new suppliers, negotiate partnership set-up including trade discounts  and credit terms

• Answers inbound and outbound calls
• Handle financial account   

• Sell condominium, townhouse and other real estate properties
• Assist with loans and leasing
• Helping clients to sell their properties
• Property furnishing
• Property interior design

• Initiate prospecting clients in the United States
• Making appointments agents/broker
• Making reports
• Doing Live Transfers clients to agent/broker
• Doing role plays everyday
• Follow up calls clients and agents/brokers

• Calling clients and making appointments for the Sales Representative in Australia   
• Follow up calls for the clients to make appointments
• Attending sales meeting every week in Australia using zoom video communications
• Sending emails to the clients confirming their appointment with us and replying if they have inquiries/clarifications with the appointments or products 
• Making reports

• Cold calling
• Using Mojo dialer and putting appointments in CRM Podio

AVIAN AUSTRALIA (3D Laser Scanning, Surveying & Reality Capture Solutions for AEC Sector) 

Appointment Setter (Online/ Homebased) 

• Outbound sales and calls to both new and existing clients 

• Calling Architects, Engineers and Construction Industry 

PROPERTY VALUE SOLUTIONS (U.S.A REAL ESTATE INVESTOR) 

Acquisition Manager (Online/ Homebased) 

• Calling Property Owners to give a Cash Offer  

• Sending purchase agreement to the property owners to sign it 

• Running comps and getting ARV 

REMEDI HOME SOLUTIONS (U.S.A REAL ESTATE INVESTOR) 

Cold Caller / Appointment Setter (Online/ Homebased) 

• Calling Property Owners to see if they are interested to sell their property with a Cash Offer  

• Check emails and respond to tenants’ inquiries
• Update Airtable every now and then
• Check online application in Inspect Real Estate
• Call Rental and Employment References through Zoiper
• Call Prospect and request for documents needed to proceed with application -Create New Tenancy in Property Tree
• Draft Lodge New Bond for New Tenancy through Bonds online
• Send Welcome Letter
• Upload Application Form and IDs in Property Tree
• Draft lease for New Tenancy document integrated REIWA Property Tree -Upload signed New Tenancy Lease in Property Tree
• Upload signed Lease and update lease start and end date through Property Tree -Draft lease renewal document integrated REIWA Property Tree
• Draft rent increase Form 10 integrated REIWA Property Tree
• Draft Bond Variation online
• Process Invoicing tenants through Property Tree
• Update Rent increase date in Property Tree
• Draft inspection report through Inspection Express
• Generate CMA (Comparative Market Analysis) Report through RP Data Core Logic -Extract and generate Lease Expiry through Property Tree to Airtable
• Extract and generate Rent Review Expiry through Property Tree to Airtable
• Extract and generate Arrears through Property Tree to Airtable
• Gather information in realestate.com.au for Suburb stock, Surrounding Suburb Stock and Median Rent -Email tenant of their intention before lease expires
• Inform and communicates with Property Managers through MS Teams or through Outlook
• Update cloud-base (Fresh Cloud) spreadsheet of Property Managers Lease Renewal Fees
• Advise and remind Property Managers if lease has not been returned by the Tenant
• Attend morning meetings everyday with Property Managers
• Attend weekly Property Manager's Meeting

• Assist customers in porting of numbers
• Assist customers in troubleshooting their phones

• Receive inbound calls from customer and assist them by troubleshooting their internet modem
• Provide an option and walk through with the step by step troubleshooting
• Schedule maintenance and Technician visit to customer's location
• Make sure that KPI's are met and exceed the expectation

• Receive incoming chats worldwide
• Assist customer with their Anti-virus issue
• Basic troubleshooting by remote access to customers computer
• Uninstalling and reinstalling Norton Anti-Virus
• Removing of virus mannually through remote access

• Receive inbound calls from customer and assist them with activating their Netspend card
• Provide exceptional customer service
• Provide accurate information of transactions made and breakdown

• Team Huddle and discuss what should be prioritized.
• Check email if rental Prospects sent their application form
• Review the form if there are missing field that the Prospect missed
• Call Landlord, co-worker, supervisor or manager as their reference number for background checking
• Review and send contracts via Email
• Contact Prospect that the application was approved, sign the contract and ask if when to move in 
• Email and text to existing tenants reminding them to pay their monthly rental
• Email tenants of their eviction letter from court
• Contact repair man and schedule for repair

• In charge of daily operation
• Interviewing of applicants
• Training of New Hires ( Account Specific )
• Reporting and discussing bonus Grid to the CEO
• Interviewing, Training and assigning of Doctors task for DME prescription
• Ensuring that agents met the expected Sales Quota for the day 

• Coaching and feedback to 15 agents
• Upload and serve sanctions during coaching session
• Extract and filter Team Break and Shifting Schedule to G-sheet
• Collate pay disputes for the whole site
• Huddle and update team standing
• Tracks all system issues reported by the agent
• Other Admin Tasks assigned by Operations Supervisor

• Check emails and respond to tenants’ inquiries
• Update Airtable every now and then
• Check online application in Inspect Real Estate
• Call Rental and Employment References through Zoiper
• Call Prospect and request for documents needed to proceed with application -Create New Tenancy in Property Tree
• Draft Lodge New Bond for New Tenancy through Bonds online
• Send Welcome Letter
• Upload Application Form and IDs in Property Tree
• Draft lease for New Tenancy document integrated REIWA Property Tree -Upload signed New Tenancy Lease in Property Tree
• Upload signed Lease and update lease start and end date through Property Tree -Draft lease renewal document integrated REIWA Property Tree
• Draft rent increase Form 10 integrated REIWA Property Tree
• Draft Bond Variation online
• Process Invoicing tenants through Property Tree
• Update Rent increase date in Property Tree
• Draft inspection report through Inspection Express
• Generate CMA (Comparative Market Analysis) Report through RP Data Core Logic -Extract and generate Lease Expiry through Property Tree to Airtable
• Extract and generate Rent Review Expiry through Property Tree to Airtable
• Extract and generate Arrears through Property Tree to Airtable
• Gather information in realestate.com.au for Suburb stock, Surrounding Suburb Stock and Median Rent -Email tenant of their intention before lease expires
• Inform and communicates with Property Managers through MS Teams or through Outlook
• Update cloud-base (Fresh Cloud) spreadsheet of Property Managers Lease Renewal Fees
• Advise and remind Property Managers if lease has not been returned by the Tenant
• Attend morning meetings everyday with Property Managers
• Attend weekly Property Manager's Meeting

• Assist customers in porting of numbers
• Assist customers in troubleshooting their phones

• Receive inbound calls from customer and assist them by troubleshooting their internet modem
• Provide an option and walk through with the step by step troubleshooting
• Schedule maintenance and Technician visit to customer's location
• Make sure that KPI's are met and exceed the expectation

• Receive incoming chats worldwide
• Assist customer with their Anti-virus issue
• Basic troubleshooting by remote access to customers computer
• Uninstalling and reinstalling Norton Anti-Virus
• Removing of virus mannually through remote access

• Receive inbound calls from customer and assist them with activating their Netspend card
• Provide exceptional customer service
• Provide accurate information of transactions made and breakdown

• Team Huddle and discuss what should be prioritized.
• Check email if rental Prospects sent their application form
• Review the form if there are missing field that the Prospect missed
• Call Landlord, co-worker, supervisor or manager as their reference number for background checking
• Review and send contracts via Email
• Contact Prospect that the application was approved, sign the contract and ask if when to move in 
• Email and text to existing tenants reminding them to pay their monthly rental
• Email tenants of their eviction letter from court
• Contact repair man and schedule for repair

• In charge of daily operation
• Interviewing of applicants
• Training of New Hires ( Account Specific )
• Reporting and discussing bonus Grid to the CEO
• Interviewing, Training and assigning of Doctors task for DME prescription
• Ensuring that agents met the expected Sales Quota for the day 

• Coaching and feedback to 15 agents
• Upload and serve sanctions during coaching session
• Extract and filter Team Break and Shifting Schedule to G-sheet
• Collate pay disputes for the whole site
• Huddle and update team standing
• Tracks all system issues reported by the agent
• Other Admin Tasks assigned by Operations Supervisor