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• Anna has 9 years of working experience as Virtual Assistant supporting Australian, American, Israeli, African and ,German clients
• She is all around General Virtual Assistant and did the following task: 
  • Inbound and Outbound calls 
  • Back-office support
  • Email and chat support
  • Calendar Management 
  • Record Keeping and file organization 
  • Data entry
  • Basic bookkeeping and invoicing 
  • Social media management
  • Lead generation
  • Basic SEO and graphic design
• She is proficient in tools such as Slack, Trello, QuickBooks, WordPress, Affinity designer, Z analytics, Click-up, and Microsoft tools.
• She has also experience with eCommerce platforms like Amazon, Shopify, and Etsy 
• She can start immediately. Open to working part-time and full time 

• Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
• Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.

• Bea is a Business Administration graduate with a major in Financial Management and has 5 years of collective experience in the insurance, telco, and outsourcing industries.
• For 2 years now, she has been the Recruitment Consultant for an Australia-based labor agency.
• Her past insurance employment enabled her to perform the following tasks:
  • Recovery and collections
  • Email Management (send emails to clients, debtors, assessors, repairers)
  • Assist queries from clients, insured, debtors, assessors, repairers
  • Inbound and outbound calls to customers, insured, debtors, assessors, repairers
  • Claims liability review for recovery and identify best actions to be taken
  • Paperwork preparation and sending requests to solicitors for issuance of legal proceedings against debtors
• She used various applications and software such as Avaya, Fasttrack, Microsoft Office Apps (Teams, Word, Excel, PowerPoint, Outlook), and Google Workspace.
• Bea loves learning and she takes different online courses via Udemy. She is also a Civil Service Passer with Professional eligibility in the country.
• She can start after a week's notice.
• She is amenable to a day shift part-time or full-time position.

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Beatrice Louise will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

He finished BS HRM in 2013
After graduation, he started his career in the BPO industry

He handled Sales and Billing accounts
He successfully converted interested customers into sales
In his last employment as Senior Associate/SME, He handles:

Escalations
Administrative Tasks
Reporting
Coaching and
Provide support to the customers through email and phones calls

He is also knowledgeable in different software and tools like:

Salesforce
Spice
Space
Avaya Softphone
Google Workspace

He has 8 years of collective experience in Customer Handling.
Available to work part-time and full-time immediately.

Predictive Index Profile - Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors

• More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

Jerica has more than ten years of experience in the customer service industry

She worked for a BPO company providing technical assistance to US-based customers having issues with their mobile and internet service

Responded to account inquiries and concerns. 

She then got promoted as a Team Lead where she managed a team of 15-16 agents

Conducted coaching and feedback on agent performance

Mentored agents who were unable to meet KPIs 

Conducted team meetings and training to ensure that everyone is aligned and updated with new processes of the project

Jerica then shifted to remote work and was hired as a Shopify E-commerce Manager for an e-commerce company in the US

Some of the tasks she performed included:

• Shopify order management
• Shopify product listing
• Order Fulfillment
• Answered  customer inquiries via email, social media, and chat
• Processed returns and refunds

She also had a brief stint as a social media specialist for a marketing company where she did the following:

• Created content to be posted on social media accounts
• Did social media outreach to potential players and viewers
• Edited videos of tournaments and posted in social media accounts
• Conducted short interviews with players 
• Posted live streams and podcast streams
• Email marketing 

She is open to both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile - Operator

https://www.predictiveindex.com/reference-profile/operator/

Strongest Behaviors:

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• May has been working as a Customer Service Representative at a Business Process Outsourcing Company for about 5 years. Her accounts include telecoms, home security, retail, cable, and phone services. She gained experience working with clients from Australia, the United States, Germany, and Canada.
• She was exposed to the following tasks:
  • Technical Support 
  • Phone Support - Inbound and Outbound calls 
  • Customer Service
  • Outbound Sales
  • Chat and Email Support
• She is proficient in using tools such as MS Excel and CSS ~ CRM, Citrix and Zendesk. 
• She can start ASAP, amenable to work any shifts and open to full-time or part-time roles.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, May ann is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. May ann gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Mary has been working for more than 10 years in the BPO industry.
• She has a diploma course in Network and Information Technology.
• She has professional experience in Customer Service and caters to clients based in the US and UK.
• She is confident in performing the following tasks:
  • Customer Support
  • Assist in tracking customers' orders
  • Process Refunds and Shipments
  • Internet installation
  • Project management
  • Generate Contract
  • Email Management
• Some of the industries she worked on include telecommunications, e-commerce and retail.
• She is proficient with Microsoft 365, Zoom, Slack, Salesforce, and Trello.
• She can start immediately for any part-time or full-time position.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary
 

Mary Grace is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

• Mavie has been working since 2009 and she stayed in the BPO industry for 10 years. She started working as an agent and then worked her way up to becoming a team leader where she handled escalated calls and coached members for quality call handling. Mavie also had an experience in recruitment for a medical account working remotely where she scouted medical professionals who are staying in the US. 

• Her expertise is in the following:

  • Customer Support

  • Email and Chat Support

  • Technical Support

  • Account Verification and Management

  • Training and Development

  • Cold Calling

  • Recruitment

  • Quality Assurance 

  • Sourcing

• Adept in using the tools/applications like:

  • Indeed

  • Outlook

  • Hireology

  • ZipRecruiter

  • Telegence

  • Avia

• She can start immediately.
  
  
  Predictive Index Behavioral Profile- Guardian
  
  Strongest Behaviors

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary
 

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Maria Victoria will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

Nelli brings over 9 years of sales and customer service experience across various industries including telecommunications, finance, publishing, utilities, and education. She is highly skilled in outbound appointment setting, lead generation, Salesforce CRM, and customer service, making her a strong fit for roles that demand communication, persuasion, and pipeline management.

• Strong focus on outbound calling, CRM usage, objection handling, and appointment setting.
• Proactively collaborated with sales teams and exceeded quotas.
• Specialized in lead generation through LinkedIn and Google Chrome.
• Demonstrated experience in qualifying leads and closing via appointment scheduling.
• She is familiar with Salesforce and LinkedIn Sales Navigator.

• Salesforce CRM (Advanced)
• Outbound Appointment Setting (Advanced)
• Inbound/Outbound Sales (Advanced)
• Customer Service (Advanced)
• Project Management (Advanced)
• Lead Generation (Advanced)
• Calendar Management (Advanced)

Predictive Index Behavioral Profile - Venturer

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
• Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.

Behavioral Summary

Nelli is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

• Nelli has previously worked as a Sales Representative, Appointment Setter, Customer Service Representative and Sales Virtual Assistant. She also got a promotion as an Operations Supervisor and Subject Matter Expert. She has worked in various BPO companies where she catered clients in the US, Switzerland, California, UK and Australia. She has handled accounts in the field of telecommunications, publishing, banking, solar, printing and media company. She is confident in supporting the following tasks:
  • B2B campaign
  • Lead generation
  • Appointment setting
  • Project management
  • Telemarketing
  • Inbound Sales
  • Outbound Sales
• She is proficient in systems such as Trello, CRM, LinkedIn, and Sales Navigator, Avaya, Ring Central, Cloud Talk
• Nelli is available to start immediately and she is amenable to working the day or night shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors:

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Nelli is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in her behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to her to be liked and accepted, and she express herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• Cristine is a dedicated professional with more than 6 years of work experience. She is a graduate of Bachelor of Science in Hotel and Restaurant Management.
• She started as a Guest Service Agent in a hotel before working in UAE. During her tenure, she was functioning as an Administrative Assistant and eventually got promoted to a Procurement Specialist. 
• She has transitioned as a Virtual assistant for an Australian property management service company. She liked the idea of working from home and took a part-time job as a Product sourcing specialist for an e-commerce platform store.
• In her entire professional career, she has performed the following tasks:
  • Scheduling and confirmation of appointments
  • Maintaining event calendars
  • Answering all inbound calls for inquiries
  • Sorting and organizing of records accurately
  • Email management
  • Travel itinerary management
  • Maintenance and updating of supplier information
  • Creation of purchase orders ensuring relevant procurement
  • Preparation of reports
  • Product research
  • Analyzing, and approving products and services to be purchased
  • Calculation of profits
• She is an able user of the following tools/software:
  • Microsoft ZIP
  • IFCA (PMS) System
  • Opera System
  • Microsoft and Office 365
  • Canva
  • Amazon FBA
  • Amazon calculator
• She is ready to start immediately.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.

• Pamela has more than 4 years of relevant work experience in the BPO industry.
• She has catered costumers/clients in the US, Australia, Canada and India.
• She has gained solid background in costumer handling, taking inbound and outbound calls, providing technical support via chat and email, troubleshooting, resolving customer’s inquiries and payment processing.
• She is proficient with the following tools:
  • CRM
  • Siebel
  • MyCSP portal
  • Microsoft Office applications
  • Canva
• Pamela can confidently express her thoughts well.
• She is available to start immediately

• June is a graduate of Business Management and has been working for 10+ years. Most of his employment was in the BPO where he handled campaigns in online gaming, telco, credit card, and mortgage. In 2018, he shifted to remote work and provided his services to employers in digital marketing and healthcare. He held various roles such as Customer Service Representative, Senior Agent, Supervisor/Staffing Coordinator, Account Specialist, and Digital Marketing Development Representative.
• In more than 10 years, he became proficient in the following:
  • Cold Calling
  • Sales (B2B)
  • Social Media Marketing
  • Email Management
  • Appointment Setting
  • Customer support (inbound and outbound)
  • Collections
  • Team handling
  • Lead mining
• Some of the applications he used are Salesforce CRM, LinkedIn, and Seamless.ai.
• He can start immediately and is amenable to work during the day, whether part-time or full-time.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Xerxes June is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Xerxes June gets along easily with a wide variety of people.

• Christopher has been in the customer service industry since 2016
• Worked for a health insurance company in the US answering incoming calls from customers with questions regarding their benefits and claims
• He then worked as a chat support representative providing assistance to healthcare practitioners and clinics in the US who are using their scheduling system
• Sent out sms reminders to patients regarding their schedule
• Also provided basic troubleshooting to users having issues with the system
• He is open for both part-time and full-time positions and is available to start immediately

Predictive Index Behavioral Profile- Operator

Strongest Behaviors

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Christopher has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Christopher will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.