Mori has been working for more than 7 years in the BPO industry. He held positions in Customer Service and Technical Support for Tier 1 and Tier 2, and provide floor support and Quality analysis.
He is knowledgeable in performing the following:
- Resolving technical issues
- Coaching and Floor support
- Quality Analysis
- Customer Support
- Inbound and Outbound call
He was awarded as Best Digital Agent for Amazon, Top Performer of the 1st Quarter of 2015 and Quality Analyst of the Month (October 2021)
He is proficient with Slack, Salesforce , social media platforms like Discord, Facebook, Instagram, Twitter, YouTube, and different Google Applications.
Mori is available to start immediately and he is amenable to working the night shift for any fulltime position.

Predictive Index Behavioral Profile- Artisan

Strongest Behaviors

Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary

Michael Luigi is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Michael Luigi plans ahead, double checks, and follows up carefully on decisions and actions.

VIRTUAL ASSISTANCE

Technical Assistants